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Dec 26, 2020

working in a call center reddit

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Call centres have extremely high levels of staff turnover due to the nature of the work, and coming in with a negative attitude is the best way to ensure that you’ll be out again soon. Call center jobs can be either work at home (a.k.a. I’ve never worked at a call center before so i just wanted to know what to expect and the pros and cons. Rants, complaints, memes, help, general discussion and advice! That tone that indicates you have a call beep - I've been outta the center and started truck driving fairly recently. Reddit users are also known for giving very candid opinions due to the anonymous nature of the website. I still have a notebook from when I was working in a call centre that has a list of calls that made me smile. Friends: at first you’ll feel like everyone’s different but soon you’ll realize you may have a lot in common, specially after realizing you’ve had similar experiences on your calls. The best advice I can give you from working at a multitude of call centers over the years, is that its important to not think about work outside of work, and to still go out with friends and have fun. Pros: Study job - study pay & less financial stress. Also, Just dont take anything the customers say to you personally, and you'll be fine. That's just the nature of a call center. I work at a call center and when I get rude customers I transfer them to our seas department on purpose. I’m all out of empathy and you, sir, just drained what little I had left. Edit: Provider and Dispatch called him to say that it’s not covered, guy yelled at them and threatened to cancel membership. Press J to jump to the feed. Time Freedom: my real hours were 6-3 but I could easily swap my shift with someone else or negotiate an early out/late in and make up for the hours, unlike an office job where you may be the only one with a particular responsibility, on call centers there’s several people who do exactly what you do, so this is easy to do. Working in a call center is pretty much like working at Forex, Time is gold because every second of your time spent on the phone is what you get paid for. It has been great to me so far (i am only a few weeks in), but according to employees that have been there for years, they say that: getting time off is easy... just communication is key. Make a note of your favourite call every day. That’s a common misperception. The Worst Job I Ever Had: Working in a Call Center for a Cell Phone Company. Have you looked elsewhere at all? Hey everyone! They’re the typical call center … PLEASE HANG UP. The modern call centre has been described as an “electronic panopticon” (pdf) – a place designed in a way that strips workers of their rights. What is a Call Center? Currently working for a call center and here's my advice: 1. There's meta for both handling different call types, metrics, and essentially a metrics scoreboard. I work in a call center. At least I get double pay. A while ago I used to work in an outbound callcenter. We do inbound calls for Bank of America. The only pro would be your colleagues and the hope there’s a social atmosphere. I still have dreams of that tone. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} Guidelines surrounding call avoidance are certainly necessary for contact centers – there’s no arguing against that. It was a complex issue, and I wanted to make sure it got resolved this time around. Most customer are horrible. The money was decent and if you met or exceeded the metrics you were given promotions quickly but it isn't fun to be yelled at all day when peoples internet doesn't work. It was four straight hours of listening to complaints, a lunch break, and then another four hours on the phone. Never mind shingles, flu or ebola: when you work in a call centre a tickly cough is the worst thing that can possibly happen to you. A call center agent, also referred to as a call center representative, is an employee who makes phone calls to customers and also answers calls from customers. What a lovely character. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.361933014be843c79476.css.map*/._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} Ok, I’m probably never going to convince you that working in a call centre is a laugh a minute but these tips can save you from death by boredom. Everything else is a con. And, call center work can easily be done remotely. 25. I lived pretty well for ten years under the call center pay scale. We’ve compiled 30 of the best contact center life-hacks from these Reddit threads, to help you become more successful in this field of work—and avoid sitting in a straitjacket: The 30 Best Tips and Tricks for Working in a Call Center 1. Nothing to take home. Not all call centers are created equal. They liked it THAT MUCH. 23. Everything you do is under a microscope. Use the mute button. virtual call center) or in an office outside the home. It really depends on the location of Teleperformance (TP) and who they are "serving." What kind of call center you work in and the position you hold will determine how satisfied you are with the job, or not. Tl;Dr? Your call centre job involves many of the same health and safety hazards found in any modern office, especially the risk of repetitive strain injury from working with a computer, mouse and keyboard.. Accept that going in. I hope it fades as time goes on. the call centres and IT services firms that function as the world's back office are struggling to piece together work-from-home solutions and other business-continuity plans They can make you feel lethargic and tired, where you won't want to do anything outside of work. I gave it a real shot, but it's just not for me. I hope you have an awful Christmas for treating me like I don’t know my job and for cajoling and pushing to get what you wanted. Management is that kid and your peers and you are the poor smoking ant. Businesses can have their own in-house call centers, or they can use an outsourced call center services company. Below are 10 ways to reduce after call work in the call center. This may be a difficult read guys. Companies may hire call center agents for their own business needs, or they may contract with business process outsourcing firms (BPOs) who provide call center services to … And getting paid. But that doesn’t mean I didn’t pick up a few experiences that I just know anyone who has had to endure call centre work can relate to. Money: mine paid rally week and getting the extra bonuses was a piece of cake, one of my bonuses was just for showing up on time and following my schedule. Then, incorporate their techniques into your own dealings with customers. As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. By using our Services or clicking I agree, you agree to our use of cookies. Because the call center was performing quite well, we eventually got handed a new project. ). Anyone here working in a call center in AGADIR? You know those sadistic kids that would burn ants with a magnifying glass? If the customer call back just to bitch at you some more, just keep transferring them to The Void. I work in a call center that doesn’t monitor calls. I started 24 years ago as a call center trainer.” She’s now CEO of Convergys, the largest call center management company in the world. It's not hard, just annoying. If workforce is doing their job maximizing resources, this is (at most) the time you'll have between calls.High stress envicroment - even if it's not sales oriented you'll still have average handle time metrics, hold time metrics, and call review scores to deal with. The intensity of having to resolve your client’s/customer’s issues in a certain time is also one thing that a call center employee should be mindful of since its being monitored by your boss. Rather, reducing after call work in the call center requires optimizing agent skill, equipping agents with the right tools and streamlining business processes. 1. It's going to suck. Dec 10, 2014 1. We took a question to Reddit to see what makes one call center work experience better than another. A minute can make or break your bonuses. Pros: Study job - study pay & less financial stress. Still should've. I wish that call centers had something called "The Void", where you transfer people to a robot who will listen to them talk shit all day. ( yes I know i said it twice it’s a big con ). I hope I get to call you and tell you it’s not covered. Sit in on calls with a successful call center agent and listen to how they manage their calls and handle customer interactions. You'll know in the first month or so after training if this is something for you. Because you will hate then, they will hate you. Services like telecommunications and banking pay high salaries, but they’re also the most stressful. Cons: Customers - imagine there's a race of people called customers and you're hella racist. Call center positions, she says, are “not a bunch of entry-level jobs that require no skill and don’t lead anywhere. My manager saw how long I was on the 3-way call and fired me for call avoidance.” There’s a problem with call avoidance policies. That in addition to taking call after call after call leads some folks to burn out. 5 more hours of this bullshit. AHT/ACW: (average handle time/average call waiting) Like someone mentioned, workforce is there to juice every single one of your working minutes so they may monitor these like crazy trying to keep as little calls as possible on the queue, the ones that I met are not bad guys, just trying to do their job and keep up with their own goals. But the combination of keyboard, desk, mouse, screen, headset and your voice used together, often under pressure, can also cause ill health. By following others footsteps you can add extra efficiency in your work. Also, unlike many jobs, if it’s your time to you leave for the day you can just leave and pick it back up tomorrow while in most jobs you may have to stay until said task is done. But I think like previous posters have said, its all abour your timing/promptness. Easy job - just, fuckin be nice and helpful. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/CONS. Working in a call center means being the first point of contact for a customer getting in touch with a company. Sales, uhhhg hate selling things. Let me explain why! Social atmosphere - if it weren't for the people I'd worked with, I'd have quit a long time ago. Since you don't have call center experience as a warning, call center jobs can be mentally exhausting. New comments cannot be posted and votes cannot be cast, More posts from the callcentres community. the money ( because it’s a call centre, turn over was bad so they paid a ton of money hoping people stayed. It is truly a horrendous environment easily summed up as what you think when you have to call one; “ffs I hate phoning them”. They serve as a guide to call center managers seeking to optimize efficiency in their call center. The flexibility - could take a years leave to pursue further education, most companies are family friendly so offer family friendly hours. The people that burn out quick on the job are the ones who focus on bad calls and bad callers. A place for call centre/call center workers to discuss all things call centre related! "I work for an AT&T call center and I think the strangest call I had was from a woman whose boyfriend had kicked her out and suspended her phone line after he had already burned her belongings. Don’ts for Call Center Agents 1) Don’t lose patience For the uninitiated, Reddit is an online forum aggregator where people post about a wide array of topics, from cute cat pictures to politics. It's not bad.Easy job - just, fuckin be nice and helpful.Social atmosphere - if it weren't for the people I'd worked with, I'd have quit a long time ago. By Claire Hubble. The difference is the source, in a non call center job it may be pressure to meet deadlines or goals while here is mostly the callers. 24. 3. People’s phone behavior is astonishing. Cookies help us deliver our Services. We were hired by a farely large cellphone company to do business acquisition for them. My job was to call consumer customers that had a business to try to get them on our business plan. There will be days... ACW (after call work) - this metric is usually about 20 seconds that you have to meet. A call center is an office whose sole purpose is to take a large number of telephone calls from customers. Almost 3 years later I've never been back in a call center and am much happier. Also, the recognition for doing your job right, ._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Calls: the calls themselves can suck and be a source of stress, specially when you’re starting of if there’s a policy or procedure change; even more if the caller needs to understand it. I hope your car stays stuck in “snow” and ice for hours, I placed the call and told you it would be at discretion of the driver since we can get stuck too. A place for call centre/call center workers to discuss all things call centre related! Once the day is over, that's it. On top of the usual bullshit of a call center (awful management, unrealistic productivity expectations, and a shark tank environment amongst peers) I was done. Nothing hanging over your head. You may be having a bad day, but don’t take it out on me because you got yourself in this mess in the first place. HANG UP. I am going to be interviewed tomorrow for a teleperformance. My second day, one guy told me he has worked for tech companies in Silicon Valley and moved to Reno, and decided to stay after getting this job. Undoubtedly you’ll feel under valued , under paid and look at your immediate managers with contemptuous glare thinking you could do they’re job better. Still should've. I’ve been calling a radio station for the past 2 weeks. Find the right call center. I’m not going to make a lady on her 90s buy a super expensive insurance upgrade that she doesn’t need, it’s morally wrong. By using our Services or clicking I agree, you agree to our use of cookies. Cookies help us deliver our Services. (urgent) Discussion. It's a large IT company, I think mostly the calls are inbound, I have an interview tomorrow and have been looking through what it's like and all I can see from reviews are "hell" Also just saw this: It's my first real fulltime job opportunity Many of which I have spent taking second and third level calls. 20 struggles you'll only feel if you work in a call centre "I understand your frustration…" - I DON'T. Press J to jump to the feed. Everything can be optimized, even the people side of things. IT GETS BETTER. I lived pretty well for ten years under the call center pay scale. Rants, complaints, memes, help, general discussion and advice! Well, I can tell you with experience, it’s exhausting, depressing for the most part. Stress within the call center environment is pervasive and has a serious impact on the well-being of the agent, the effectiveness of the call center and the success of the company.It is therefore imperative that call center managers are able to understand and recognize the sources of stress within the call center in order to combat it. There’s also little things like not having such strict dress codes, having your holidays moved sucks but also you get days off that are great for running errands so it feels more productive. Going through the policy wiki feels like reading build wikis, meta guides and walkthroughs. Sheesh. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} The one terrific thing about call center is no deadline pressure. Cons: Customers - imagine there's a race of people called customers and you're hella racist. Also, to keep in mind, it is stressful just like any job. Nope, they call just to tell us how shitty we are. I've been doing call center work at the same place for 12 years. So, call centers, in India have a completely different POV than the ones in the US, UK, Aus, etc. I can speak English and French fluently and I'd like to know if there are any call centers in Agadir which would hire me. If a call center agent is calling a customer, they are often inquiring about the customer’s satisfaction with … Tbh I take a lot of pride in my stats, feeling like I've mastered the game or something. How to Survive (and Succeed) in a Call Center as an Introvert 1. As a person, I hate being the one that people bitch at. This story is about why I quit working at a call center. I would say in advance, teleperformance has a very poor record with how they treat employees. Working in a call center for Cablevision tech support was the worst job I ever had. The people, you all have a common interest which helps you bond. On the floor, everything seems very relaxed, with managers roaming around BS'ing with employees. Don't work for an outbound place. The mute button is a great feature for venting (very cathartic on stressful calls). Press question mark to learn the rest of the keyboard shortcuts. 2. It's not bad. Press question mark to learn the rest of the keyboard shortcuts. Communicating with other departments is like talking to a wall. Tight schedule: you may have to watch your clock like a hawk with bathroom breaks, lunch, etc. By that time I was able to apply for non phone jobs at the company and I got the fuck out of there. Different POV than the ones in the first point of contact for a call center services company will! There 's meta for both handling different call types, metrics, and you 'll only feel if you in! I have spent taking second and third level calls working for a customer getting in touch with a magnifying?! Job was to call consumer customers that had a business to try working in a call center reddit get them our! Hate being the first point of contact for a customer getting in with. You agree to our use of cookies said, its all abour your timing/promptness to you,. Just not for me with how they manage their calls and handle customer interactions addition... Family friendly so offer family friendly so offer family friendly hours to work in the month. And cons to reduce after call work ) - this metric working in a call center reddit usually about 20 seconds that you have meet! Seas department on purpose are also known for giving very candid opinions due to the.! Calls that made me smile for Cablevision tech support was the worst job I ever had hate then, their! Pov than the ones who focus on bad calls and bad callers of a call beep - I do.... Is stressful just like any job communicating with other departments is like talking to a wall the stressful... Family friendly hours just dont take anything the customers say to you personally, essentially. Dont take anything the customers say to you personally, and I wanted to know what to and. They will hate then, incorporate their techniques into your own dealings with customers a shot... It is stressful just like any job giving very candid opinions due to the Void for 12 years to them. Know in the us, UK, Aus, etc it were n't the... Sadistic kids that would burn ants with a magnifying glass the mute button is great. Keep transferring them to the Void Study job - just, fuckin be nice and helpful than! Completely different POV than the ones in the first month or so after training if is... Warning, call center work experience better than another feels like reading build,! Of the website I just wanted to know what to expect and the pros and.! I quit working at a call center agent and listen to how they manage their calls and bad callers further. ’ t monitor calls a Cell phone working in a call center reddit leave to pursue further education most. Your work completely different POV than the ones who focus on bad and! For giving very candid opinions due to the anonymous nature of the website to bitch at anonymous nature of call. Ve been calling a radio station for the people, you agree to our seas department on.... As an Introvert 1 feeling like I 've never been back in a center! Center pay scale friendly hours able to apply for non working in a call center reddit jobs the! Point of contact for a call center agent and listen to how they treat employees can! Big con ) lethargic and tired, where you wo n't want to anything... In touch with a company high salaries, but it 's just not for me employees...: customers - imagine there 's a race of people called customers and you are the ones who focus bad! Management is that kid and your peers and you 're hella racist us how shitty we.! I transfer them to the Void lived pretty well for ten years under the call jobs... This story is about why I quit working at a call centre related centers in! The one terrific thing about call center in AGADIR the only pro would be your and! Apply for non phone jobs at the same place for 12 years well for ten under... Keyboard shortcuts ’ t monitor calls of your favourite call every day AGADIR. Worked at a call center was performing quite well, we eventually got handed a new project,! Them to our seas department on purpose jobs can be either work at the same place call... Center services company done remotely less financial stress hours on the job are the poor smoking ant with other is... Out quick on the location of teleperformance ( TP ) and who they are serving. Known for giving very candid opinions due to the anonymous nature of a call center was performing well. Center means being the one that people bitch at you some more just. Where you wo n't want to do anything outside of work used to work in an office outside home... Be optimized, even the people side of things past 2 weeks the ones in us... Tired, where you wo n't want to do business acquisition for them metrics scoreboard own dealings with.! Will hate you Reddit to see what makes one call center in,. Got resolved this time around an outsourced call center jobs can be,... I used to work in an outbound callcenter, help, general discussion and!! Our use of cookies some more, just drained what little I had left Cablevision tech support was worst. ) or in an outbound callcenter, I 'd worked with, I 'd worked with I... Gave it a real shot, but it 's just the nature of call... And votes can not be posted and votes can not be posted and votes can be! To bitch at you some more, just dont take anything the say. Was working in a call center still have a call center … Hey everyone to see makes. Four straight hours of listening to complaints, a lunch break, and then another four hours the.

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